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Defective goods & wrong product handlingPlease notify us within 2 days from the date you receive your package with detail explanation and photos of the problems where possible. Notification received after the above-mention time will not be honoured.
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What should I do if the product is defective & I am from Singapore?For Singapore Customers, you may bring back the defective product in its original packaging to the store where you bought the product for verification by our expert. You are required to present your receipt when making your warranty claim.
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What should I do if the product is defective & I am from other countries?For International Customers, please do not sent defective products back without consulting our Customer
Support Staff first. If your claim is confirmed by our staff, you may then send back the defective products in its original packaging to our store. Note, we do not cover shipment and customs expenses for international returns. The Customer will be responsible for all shipment and customs expenses and procedure..
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What is the accepted payment mode?Bank Transfer & Paypal for Singapore Customer. Only Paypal for International customer.